Upload error

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Thomas Evans

• November 01, 2019 03:06

I've got a 15min mp4 file that I created at 1920 x 1080 resolution.  It's a 2.2Gb file.  Anytime I try to upload it - either to pisignage.com, or directly to a player, I get an upload error.  It reads:

Upload Error
undefined: undefined

Can someone direct me to a solution?  Thank you!

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  Ravi Bail Bhat

  • November 15, 2019 05:39

  You could retry again, if it is consistent, you could go chrome > inspector and see the error displayed in red in console tab

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  Nick

  • December 24, 2019 06:53

  Hi Ravi,
  I'm facing the same issue.

  The red lines in Chrome's Console read as "Failed to load resource: the server responded with a status of 500 (Internal Server Error) :3000/api/files/:1

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  Ravi Bail Bhat

  • December 25, 2019 01:58

  Since it is a server error (500), the server log will show the cause, (can you see the server console for error and share if needed?)

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  Nick

  • December 27, 2019 04:20

  Where do I check server console?

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  Ravi Bail Bhat

  • December 27, 2019 08:02

  if you start "node server.js" in a terminal it is in that terminal. If you start the server as a startup service, you can redirect the logs to a file (stdout and stderr)

   

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